This privacy notice tells you what to expect when Betteshanger Sustainable Parks collects personal information. It covers why we collect personal information, how we use it and how we keep it secure.

We may change this policy from time to time, so please check this page occasionally to ensure you’re still happy with the policy. By using the website, you’re agreeing to the terms within this policy.

We are committed to preserving the privacy of all visitors to our website and do not disclose personal data of our users to third-parties.

Who are we?

Betteshanger Sustainable Parks consists of Betteshanger Park and Betteshanger Business. It is a commercial and visitor destination situated in Deal, Kent.

Wholly owned by Hadlow College, it comprises part of the wider Hadlow Group that includes Hadlow College, West Kent and Ashford College, Hadlow Rural Community School, Hadlow Community Pre-School and the Rosemary Shrager Cookery School. More information about the Group is available on its website.

How do we collect information from you?

Google Analytics

When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone.

Email information and contact registration details

When you click on a link to send an email to betteshangerparks.co.uk or you are asked to submit an enquiry form with details such as your name, email address and telephone number, this data is sent by our server as an email message and is not logged by any other system. This information will be used to deal with your enquiry only, unless during that process you consent to your data being added to our marketing database for promotional offers and information.

Should you opt-in to receiving marketing emails from us, we use a third-party provider, MailChimp, to manage and deliver these newsletters. We share your email address with MailChimp when you subscribe to receive our newsletters (view their privacy policy). You can unsubscribe from receiving these emails at any time using the ‘unsubscribe’ link that appears at the bottom of every newsletter.

Purchasing event tickets

Betteshanger Park organises events throughout the year. We use a third-party service, www.bookwhen.co.uk, to fulfil ticket sales (view their privacy policy). During the purchase of tickets you will be asked for your name and contact details, as well as card payment information. This information is only used to fulfil the order, unless during that process you consent to your data being added to our marketing database for promotional offers and information. We may also use the information to provide insight into the reach of the business and understand trends in purchasing, this information is processed in a way which does not identify individuals.

Betteshanger Park membership

Should you choose to join Betteshanger Park as a member, you will be asked to provide your name, address, email and telephone details, as well as your car registration details. We use a third-party service, Park With Ease, to manage our Car Park system. During the processing of your membership, your vehicle registration details will be passed to Park With Ease and held on their ANPR system.

From time to time (no more than once a month) this information is also used to keep you informed of member-only offers at Betteshanger Park. If you consent to receive our wider marketing emails, you may opt-out at a later date. We may also use the information to provide insight into the reach of the business and understand trends in purchasing, this information is processed in a way which does not identify individuals.

Should you wish to leave the Betteshanger Membership scheme, you details will no longer be held by either Betteshanger Park or Park With Ease.

Phone calls

To maintain customer service standards, and assist in staff training, we may record and monitor incoming telephone calls. The information you supply will enable us to assist you with your enquiry and provide you with the best possible service. It could also enable us to contact you, where necessary, to follow up any questions you may have.

Social media

If you participate in any discussion on our social media platforms, you may provide us with information such as your name and address, email or phone number.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us or write to us at the following addresses:

Info@betteshangerparks.co.uk

Betteshanger Sustainable Parks, Almond House, Betteshanger Road, Deal, Kent CT14 0EN.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Withdrawing Consent

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us.

We will not share your information for marketing purposes with third-party organisations.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

Like many websites, we also obtain certain types of information when your web browser accesses betteshangerparks.co.uk, or advertisements and other content served by or on behalf of Betteshanger Sustainable Parks on other websites. This information is used to provide measurement services and target advertisements.

For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other websites

This website may contain links to third-party websites and partner sites. We do not control, and are not responsible for, the collation of any personal information by third parties whose privacy policy is different to ours. We encourage you to read the privacy statements on the other websites you visit.

Changes to our privacy policy

We keep our privacy notice under regular review and we will place any updates on this webpage. This policy was last updated on 17 May 2018.

How to contact us

Please contact us if you have any questions about this privacy policy, or information we hold about you:

by email: info@betteshangerparks.co.uk 

or write to Betteshanger Sustainable Parks, Almond House, Betteshanger Road, Deal, Kent CT14 0EN

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